Shipping & returns

Shipping & Delivery

All orders are produced & shipped from the UK. Please note there is a 1-2 day processing time

Shipping in the UK will arrive in 3-5 working days. All orders are tracked and will be delivered through Royal Mail. Please note, shipping outside the UK will incur a delivery charge at checkout.

International buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Royal Mail Delivery Time

Standard UK shipping = 3 - 5 working days

Standard EU shipping = 3 - 7 working days

International Standard = 7 - 10 working days

Returns and Refunds

Please note that all sales are final. Here at Cocoa’s Touch we ensure that all products are thoroughly checked and made to the highest standard of excellence, resulting in no returns for purchases. Please ensure your address is accurate and includes all necessary information. We cannot be held responsible for lost or misdelivered shipments due to incorrect address details provided at the time of purchase.