On our site we accept payment with Credit/Debit cards and also Paypal. We also enable Apple pay at checkout.
The item I want is sold out. Is it coming back?
The items on our site are all stock, if stock is sold out we may replenish our stock. Alternatively if it is a limited item it will be removed from the site. If you would like to inquire about a certain item/colour please email info@cocoastouch.co.uk.
When can I expect my product to arrive?
Standard UK shipping takes 2-3 working days to arrive. International Standard shipping to countries within the EU takes 3-5 working days to arrive. International Standard to countries worldwide takes 6-7 working days to arrive. Please note that this is the stated shipping times by Royal Mail. Due to covid, delays are likely, please take this into consideration before contacting us if your product is taking a little longer than stated above to arrive.
Can I cancel my order?
Unfortunately cancellation requests cannot be considered as we aim to ship products out on the same day or next day that the order is placed. Please take note of this when purchasing products.
Where is my order shipped from?
We currently ship all orders from the UK.
COCOA’S TOUCH SALON
How do I book an appointment?
To book an appointment contact Sarah on 07480833787, alternatively DM @cocoastouch. Once your style is confirmed you will pay a deposit to secure your booking.
What are your opening times?
Cocoa’s Touch Salon is open Monday to Saturday, 8am – 8pm.
